Warranty coverage
We understand things can happen to your device. That's why Cochlear's products are covered by a global warranty.
What you'll find on this page
- Cochlear's global warranty for our products.
- Cochlear's Service Plans.
"While crabbing in Chincoteague, Virginia, we didn't make sure Sean's [external sound processors] were safely secured and wouldn't you know, Sean accidentally knocked one of his processors into the water!"*¹
- Kelly, Mother of Nucleus® recipient
Warranties
Cochlear provides extensive implant and product warranties, as well as a wide range of service support options to meet customer needs.
Cochlear™ Nucleus® System Global Limited Warranty
Cochlear™ Baha® System Global Limited Warranty
Cochlear Care Service Plans
That’s why your Cochlear equipment includes a standard warranty that covers for the cost of service and repairs. However, if there are any unexpected repair, service or replacement costs after your warranty expires, you may need to take care of these yourself.
Cochlear Care Service Plans* help cover these costs and repairs.
We have two plans available:
- the Cochlear Care on the Air Plan covers sound processors that are approaching their end of warranty, or are already out of warranty
- the Cochlear Care Extended covers new sound processors.
* Cochlear Care Service Plans are not available in all countries.
More information
Disclaimer
Please seek advice from your health professional about treatments for hearing loss. Outcomes may vary, and your health professional will advise you about the factors which could affect your outcome. Always follow the directions for use. Not all products are available in all countries. Please contact your local Cochlear representative for product information.
For a full list of Cochlear’s trademarks, please visit our Terms of Use page.
*1 Views expressed are those of the individual. Consult your health professional to determine if you are a candidate for Cochlear technology.